As some of you know, I am currengly employed by the monster coffee corporation Starbucks. I will not get into how much I dislike the company, that is another tirade for another day. Right now I am going to talk about a customer I had today that made me lose a little bit more respect for the human race.

A woman came to the register and order a grande skim latte with light foam (for those of you not versed in starbucks speak that is a medium sized, non-fat latte with just a little foam on top). I started to make it, and by accident poured 2% milk into the steamer instead of skim. The lady gives me a very dirty look and says, "I asked for skim."
I look at the label, say, "Oh, thanks for catching that, sorry, I'll fix it," pour out the milk, and start over. Alright, so I finish the drink--pull two espresso shots, steam the milk, pour it over top the coffee, and, as per her instructions, put a little bit of foam on the top. She takes the drink without a thank you, and leaves.
Okay, so, about five minutes later she comes back, with her cup open. She shoves it in my face and says, "Excuse me, I asked for a little foam, but you didn't give me any foam at all. And you didn't fill it up all the way." The bitch had drank about the quarter of the coffee, and come back to ask for me to refill it! There was even residue around the side that showed where there had been hot milk.
I said, "Excuse me, ma'am, but I think you're mistaken, I definitely filled that drink up."
She said, "No, you didn't! I just opened it and it was like this!"
I give her a sort of blank look.
My coworker Josh then comes over and asks what the problem is, and when the lady tells him, he insists that he saw me fill the drink, which he did, since we'd been having a conversation at the time. Anyway, I offer to give the lady more foam, and I grab a caraffe that I'd steamed right before she came. I look back up, and she's gone, without her drink.

Okay, it could have just ended there, and I would have been okay with it. Whatever. But no, about an hour later, she comes back, and demands to talk to the shift manager. I didn't hear the conversation, but according to Megan, the shift, she went on about how 'this stupid girl' had called her a liar, and that I was a liar myself, and that it's just foam, and I shouldn't have refused her, and that I was rude, and that since she had an MBA, she was obviously right.
So apparently, she can call me a stupid liar becuase she has a business degree. What the fuck?
The thing that really gets to me is that if she had only come back and said that her drink didn't taste right, I would have made it again for her. She could have even asked for a little more foam, and I would have given it to her. Why would I lie about foam? It doesn't even cost extra.
Apparenlty, because I am serving her, I become something less than a human being, someone she can lie to and treat like an idiot.

This may sound stupid, but it really got to me. Just because I work at a coffee shop, actually work on my feet for a living, doesn't mean I am a second-class citizen. I'm still young, and I could get a fucking MBA if I wanted one, for chrissake.

Well, lady, you can take your foam and shove it up your ass.